Docs Help Center
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NeetoKB Made with NeetoKB
    • Welcome
    • Getting started with Docs
    • Round robin ticket assignment
    • Auto bcc
    • Add a new support email
    • Load balanced ticket assignment
    • System fields
    • Ticket placeholder variables
    • Footer for ticket related emails
    • Sending messages to a Slack channel
    • Tickets by blocked customers are spammed by default
    • Ticket agents
    • Automation rules will skip the validation
    • Email Forwarding - GMail
    • Email Forwarding - Outlook
    • Email Forwarding - Office 365
    • Email Forwarding - Yahoo!
    • Supported attachments file types
    • Installation
    • Trigger
    • Inbox
    • Javascript api
    • Pre chat questions
    • Post chat questions
    • Customize
    • Notifications
    • Chat slack integration
    • Insights User API Documentation
    • Two way SMS communication using Twilio
    • Add google fonts
    • Themes
    • Password protect knowledge base
NeetoKB Made with NeetoKB
  • Home
  • Desk
  • Auto bcc

Auto bcc

Auto BCC is a feature which can come in very handy when you want to track all the emails sent out of the system. It's an easy way to copy all your emails to another system.

For security reasons, BCC is not added to the emails like Account Invitation, Email Verification and Reset Password.

Setup

  1. Go to Desk > Admin > Email.
  2. Turn ON Auto BCC switch.
  3. Fill in the BCC email in the field and Save.

Example

Auto BCC

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