Ticket placeholder variables

Helpers

1. Format Timestamp

{{ ticket.created_at | date: "%a, %b %d, %y" }} converts timestamp to Tue, Apr 22, 14.

2. Default

Uses default value when a variable has empty value. {{ ticket.agent.first_name | default: "Not Assigned" }} prints Not Assigned when a ticket is not assigned to any agent.

In order to add dynamic link to text, type in placeholder variable in the link field. Refer screenshot for example:

Map variable to link