Footer for ticket related emails

Default

—
Reply to this email directly, or view it on neetoDesk!

Here, view it on neetoDesk will be the link to the ticket.

Modify

To modify the footer,

Go to Desk > Admin > Email.
Make the desired changes.
Save the form.

Remove

To remove the footer,

Go to Desk > Admin > Email.
Turn OFF the toggle next to Tickets Email Footer.
Save the form.

Supported Variables

In addition to the ticket placeholder variables you will have the following variables for the receiver of the email.

Please be advised that the receiver variable will not always be available.

Receiver

Attribute	Type	Usage
id	`String`	`{{ receiver.id }}`
email	`String`	`{{ receiver.email }}`
name	`String`	`{{ receiver.name }}`
first_name	`String`	`{{ receiver.first_name }}`
last_name	`String`	`{{ receiver.last_name }}`
subcriber_type	`String`	`{{ receiver.subcriber_type }}`

Subscriber Types:

subscriber - User is subscribed to the ticket. The user is marked as a subscriber when the ticket's assignment is changed.
requester - The user has requested/authored the ticket.
submitter - The user has created the ticket on behalf of a requester.
assigned - Ticket is assigned to the user.
mentioned - User is mentioned on the ticket.
commented - The user has commented on the ticket.

Example

In order to add a footer like this:

—
You are receiving this because you were assigned.
Reply to this email directly, or view it on neetoDesk!

You can use the following code:

—

{% case receiver.subscriber_type %}
{% when 'subscriber' %}
You are receiving this because you are subscribed.
{% when 'requester', 'submitter' %}
You are receiving this because you authored the thread.
{% when 'assigned' %}
You are receiving this because you were assigned.
{% when 'mentioned' %}
You are receiving this because you were mentioned.
{% when 'commented' %}
You are receiving this because you commented.
{% endcase %}
Reply to this email directly, or view it on neetoDesk!